A quick question about craft clearance

[maisie*daisy]

Hi just a quick question .I know on the craft sale/clearance shows they state you dont get your club discount off the reduced price. BUT when I put my order through on the create and craft site my 10% club discount was applied. So the amount I was invoiced on line and the follow up confirmation email both showed the reduced price.

I received the order yesterday but the invoice in the parcel shows the full price.

My question. When I put my order through arent I authorising my credit card company to pay the price shown when I checked out my basket?(the reduced price). Can Ideal World then charge a higher price afterwards?

I know they told us on the show no discount,but this seems a bit dodgy to me .or am I way off base?

what do others think?

[gill71]

I would have thought that the price you paid at the checkout would be the correct one they should charge.

[Marie]

I agree. You might want to check with your Trading Standards Office but I'm pretty certsain that under the terms of the consumer trading legislation they can only take the payment that you have authorised. Any more is theft as you haven't authorised them to take any more. In order to avoid any problems, I suggest you write to them and ask for a refund and to ensure it won't happen again. I'd be furious if they charged me an amount higher than I authorised at the checkout.

[DianaDreads]

Have you checked your account to find out exactly how much they've taken?
My sister orders for me so I can get the discount and I always pay her back when the bill comes through. We do this as although they say you can't get discount on reduced items quite often when she orders she does get the 10% off but we wait for the bill just to make sure that they've given it.
If they haven't then I'd agree that there's something dodgy about their system (although we all know that anyway!) and you should query it.

[maisie*daisy]

I'm not sure whats on my credit card yet theve been shut over xmas.I will be checking though.Its only a small amount fortunately ,I'll let you know how I get on.