Things get swiped out of baskets when people dont check out - simple as that. If someone is on the phone and you have something sitting in your basket and not checked out they will sell it to the person on the phone who wants to buy immediately. Common sense really. I read their facebook page and contribute to it, only a very small amount of people are unhappy with JM and rather than make their point and not watch again, they just go on the page every few days and moan about it. Suppose its like everything else try it and see. They do not have huge quantities of some items, but them they don't pretend that they have, you just have to be quick if you want it. I have ordered loads as have many of my jewellery friends and we all love it and not have any issues that were not dealt with. There is a freephone number too and a UK call centre and customer service, so I would say if you see something you like at a good price just go for it :)