It’s a joke! I get emails telling me Hermes has my parcel and hope to deliver on such a date , then nothing ! If I order from another company who use Hermes it comes quickly so it isn’t hanging on to parcels because of Covid. Despite huge p&p costs to us C&C must have a second class arrangement with them. Have noticed that Crafters Companion is using Yodel nowadays . C&C need to upgrade their service to us.