"Oversight" regarding Free Gift P&P!
I have been told some quite interesting news today by IW customer services - the 'proper' one not the overseas call centre - which you may want to know. (I was out so she left a message).
I'll start off by saying that I don't complain about the P&P charges for craft stuff from C&C/IW as I always use the multi-line £7.99 maximum when I order, and I'm of the opinion that at least they do something to cap the charge unlike QVC who charge per item, and I have defended them on this point.
Here goes and I apologise for it being rather long-winded! :o
When I gave in and ordered some Hunky Dory stuff in Jan, I remembered to add the Xyron Club Free Gift as it had been mentioned on here. The P&P came up as £12.98 but I wasn't too bothered as the figures shown on screen aren't always right and are usually adjusted by the time they take the payment (in my experience anyway). Well the total cost didn't change so I emailed CS to query the extra £4.99 charge. I duly had a call from an 'overseas' agent to tell me that it was the P&P on the free gift - I tried to explain that previous free gifts had been included in the multi-line p&P charge and asked whether there had been any recent changes to this.
Of course as is usual, I didn't get anywhere so I sent an email last night "FAO David Peck, Head of CS" (it's his name is on the invoices) explaining my query; asking for info about any change in policy re the free gift and P&P; and also taking the opportunity to comment (politely) about the appalling overseas call centre!
The agent called on his behalf (wow that was quick) to clarify that I had indeed been charged correctly as the post and packing for the free gift is not included within the multi-line p&p and never has been! ... and if I had not been charged seperate p&p for previous free gifts .... then this must have been an oversight and was not correct! She then gave her number for me to call back, should I want to discuss the matter further ..... needless to say - I don't!
All I can say is - it's a good job it was a decent gift this time or I would be spitting feathers (sorry Budgie!) and complaining further! I won't be ordering the Club Gift again unless it's worth the postage charge
I thought you should all know as it has been very hit and miss as to whether peeps have been charged or not and I was definately mistaken about it. :(
Reply With Quote
Originally Posted by lynnieb
